FAQ's
Shipping Method
How do you ship, and what are the costs?
Shipping costs vary depending on your exact location and chosen shipping option.
Where do you ship?
We offer international shipping. However, for security reasons, we are unable to deliver to military areas.
How do you ship?
We ship orders internationally via standard mail service.
Once your order is processed, we hand it over to the shipping company, which will manage the delivery. When your parcel arrives in your country, it will be handled by your local postal service. Please contact your local post office for updates once your package arrives in Australia.
Shipping Time
How long will it take for my order to be delivered?
The delivery time depends on your location. Generally, it takes 2-5 business days for shipping within Australia and 12-20 business days for international orders.
How can I track my order?
We will email you the tracking code once your order is dispatched. This email will include instructions on how to track your package. Please note that tracking information may take 1-2 days to become available after you receive the email.
When will my tracking information appear?
Tracking details should be visible within 48-72 hours after receiving your tracking number. This delay occurs because the first tracking event typically appears only after the shipment leaves the fulfilment centre.
Why can't I track my order on your website?
Tracking information is generally available 2-5 days after dispatch. If you're unable to find details initially, please try again later.
Why is my shipment status unchanged?
Your shipment might be delayed due to factors like weather conditions, customs, or backlogs. Tracking information may only update after the shipment has started moving.
Why do I have to pay an additional fee to the shipping company?
Once your order is ready to ship, it is handed over to the shipping company, which will manage the entire delivery process. Depending on the shipping company’s policy or customs procedures, you may be charged additional fees, such as import tax or delivery to remote areas. If this happens, please pay the required fee to receive your order.
Payment Method
How can I pay for my order?
We offer secure shopping with payment options including PayPal, Credit Card, Debit Card, or VISA. All prices are listed in Australian Dollars, and our system will automatically convert currencies for you at checkout.
Which currency do you use on the website?
Our products are listed in Australian Dollars. However, our system will automatically handle currency conversion, so you don’t have to worry!
Order
How do I place an order?
Simply visit our store at: https://auscardhouse.com/, choose the products you love, click "Add to Cart," and proceed to "Checkout." Fill in your details, make your payment, and you’re all set! It's that easy.